Akihito Kobayashi

Hospitality would be lost without people.
Tokyu Hotels' quality of service—our strength—
is built up and supported by its people.

At our company, we believe that people are treasure. As such, we refer to the development of our staff as the development of human capital. It is the development of exceptional human capital in particular that leads to the provision of perfect hospitality and allows us to make good on our promise of offering the amicable service we like to call Tokyu Comfort. As a result, we can grow from simply making a good hotel to making a good company. I believe that human capital development is not an expense but rather an investment in our future. Using the Tokyu Hotels intrinsic identity as a foundational model, we've set up a human capital development structure that addresses both sides of the equation, incorporating a Master Plan of Human Capital Development that plots out how we want everyone to progress as staff members and a Career Plan that gives everyone the opportunity to describe how they themselves want to grow. And we are extraordinarily committed to that endeavor.

We are looking for people who like interacting with other people,
who think of and care for other people, who will give their all for other people.
On top of that, we are looking for people who are not too easily satisfied,
who can challenge themselves to work toward the future they envision.

Whether you work for our hotels or our headquarters, having a hospitality-oriented and global mindset is a major prerequisite. Working at the hotels means aiming to be a service professional, manager, and then general manager. Likewise, those who work at our headquarters must be adamant in climbing the ladder from director to executive and eventually president. Therefore, it is crucial that you be ambitious; that you are able to continually challenge yourself; that you have visions of the future you wish to see, and you can act toward bringing those visions to fruition; and that, as a leader of an organization, you can make manifest its true potential.

“Good Team, Good Hotel, Good Company”. That is our vision; and for us to realize that vision, we dearly hope our human capital develops such that everyone can take responsibility in their actions. That said, everyone must start from the ground up. We want you to gain experience on the job and—while you learn the ins and outs of hotel management—find the path that allows you to grow and bring out your best qualities. I firmly believe that this approach leads to infinite potential. With the Tokyu brand as your stage, we invite those of you with fire in your hearts and the glint of the challenge in your eyes to apply.

We established a Promise for Associates ahead of all other hotels in the industry in our effort to provide an enjoyable workplace. We strive to be an inviting, sustainable, and rewarding workplace.

If our staff are happy, the quality of service they provide goes up. The better our service, the more readily we can deliver large-scale satisfaction to our customers. Naturally, that leads to improved corporate performance and growth as a company. In order to create (and sustain) this virtuous cycle, we established a Promise for Associates—the first of its kind in the industry. We are pouring in efforts, both at the individual and organizational level, to make our workplace the way we want it to be.

Our Promise for Associates is essentially a list of promises to be kept while in the workplace; everyone in the company—from the president down to our part-time associates—is given five promises to keep. The goal is to create a workplace that is inviting, sustainable, and rewarding. With this goal and the appropriate guiding principles for our actions, Tokyu Hotels will continue to evolve, allowing it to grow into a hotel and company that provides happiness for both customers and staff.

Laughter in the back office is the sign of a good company.
It makes no difference if you are staff or upper management; we all laugh and cry together.
Coming together as one and providing definitive value for regional society—something we, our families, and the whole of society can be proud of.

Many students likely view the Tokyu Hotels brand as a more traditional, rigid company. However, that could not be further from the truth. The president and staff are unbelievably close. The smiles never cease in this organization, and I personally consider the laughter I often hear in the back office to be proof of the company's welcoming atmosphere. In all things, we laugh and cry together, enlivening Tokyu Hotels as a single collective.

I hope to develop this company into something that society—and I, myself—can be even prouder of. And I want the smiles of our customers and staff alike to never fade. But I need your help to realize these goals. When you come for our screening process, we ask that you show up with all the passion you can gather. We, too, will greet you with all the enthusiasm we can muster. From the bottom of my heart, I am looking forward to the day we meet.